Greater accessibility can amplify discrimination in generative AI
Carolin Holtermann, Minh Duc Bui, Kaitlyn Zhou, Valentin Hofmann, Katharina von der Wense and Anne Lauscher
Hundreds of millions of people rely on large language models (LLMs) for education, work, and even healthcare. Yet these models are known to reproduce and amplify social biases present in their training data. Moreover, text-based interfaces remain a barrier for many, for example, users with limited literacy, motor impairments, or mobile-only devices. Voice interaction promises to expand accessibility, but unlike text, speech carries identity cues that users cannot easily mask, raising concerns about whether accessibility gains may come at the cost of equitable treatment. Here we show that audio-enabled LLMs exhibit systematic gender discrimination, shifting responses toward gender-stereotyped adjectives and occupations solely on the basis of speaker voice, and amplifying bias beyond that observed in text-based interaction. Thus, voice interfaces do not merely extend text models to a new modality but introduce distinct bias mechanisms tied to paralinguistic cues.